Dashboard

Massy Finance Remittances Ltd — platform foundation

Data platform

Module 8 — connectivity of each store

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Module 1 · Engagement

Conversation Management Hub

Unified timeline across channels, routing, queueing & SLA timers, cases, dispositions, escalation.

Module 2 · AI & Intelligence

External Intelligence & Scanning

Social & news monitoring, brand mentions, reputation alerts, market sentiment.

Module 3 · AI & Intelligence

Customer Context Processing

Profile enrichment, segmentation, sentiment & complaint analysis, summarisation.

Module 4 · AI & Intelligence

AI Retrieval & Knowledge (RAG)

Semantic search (Qdrant), knowledge suggestions, similar cases, next-best-action.

Module 5 · Integration

API Gateway & Integrations

Money transfer system, CRM, telephony/CPaaS, email, surveys, SSO — OAuth2 + JWT.

Module 6 · Connector

Multi-Channel Connector Framework

WhatsApp, Messenger, Instagram, email, voice, SMS, live chat — normalised messages.

Module 7 · Security

Security & Compliance

RBAC + MFA, audit logging, masking, consent/DNC, retention & legal hold, PII redaction.

Module 8 · Data

Data Management Platform

Redis, PostgreSQL and Qdrant — each workload on a fit-for-purpose store.

Module 9 · AI & Intelligence

AI & Automation Platform

LLM services, n8n orchestration, prompt & model management, document automation.